additional work skills - Bettina Vance Johnson

July 18 ~ September 2019

Analyzes and processes complex general liability claims by investigating and gathering information to determine the exposure on the claim; manage claims through well-developed action plans to an appropriate and timely resolution;
Investigate, assess liability and evaluate damages on simple to complex bodily injury claims;
Negotiates settlement of bodily injury claims unrepresented and attorney represented claims;
Calculates and assigns timely and appropriate reserve adequacy throughout the life of the claim;
Coordinates vendor referrals for additional investigation;
Communicates claim activity and processing with the client and maintains professional client relationships;
Refers cases as appropriate to supervisor/management;
Claims venue, primarily CA; AZ, CO, HI, NV, OR;

October 2017 ~ July 2018

Assembles, compiles, and/or prepares the following documents to ensure efficient and complete documentation for construction projects: contracts, owner’s operations and maintenance manuals, and as-built drawing for closeout
Monitors and enforces land insurance compliance with respect to all required construction paperwork,
Drafts, transmits and files correspondence
Confirms timely responses from subcontractor for contract paperwork
Assists in soliciting bids in coordination with scope of work for trade contractors
Works with the superintendent to prepare project schedule, including establishing dates for receiving shop drawings and milestones necessary to complete the project on time
Maintains logs reflecting the status of shop drawings, request for clarification, change requests, and proposal requests
Updates and maintains current logs for change orders, providing control information
Coordinates with project managers to increase understanding of projects and to improve the quality of work

August 2012 ~ September 2017

Process and manage all organizational credit card purchases; average monthly purchase balance $75k
Administer and manage organization incentive gifts, i.e., Gift Cards, Certificates
Manage & distribute Petty Cash for organizational purchases
Process and manage organizational vendor credit applications and restaurant house accounts
Organized travel: flight, hotel and conference registration for employees; average 165 trips annually
Confirm reservations, distribute tickets along with confirmations to traveler
Manage and maintain employee travel profiles to ensure confidentiality and efficiency
Coordinate travel arrangements for small/large groups visiting organization
Perform data entry and maintain financial records of travel costs
Direct the development and/or implementation of compliance-related policies and procedures throughout the organization
Monitor compliance systems to ensure their effectiveness
Provide assistance to internal or external auditors in compliance reviews
Design and/or implement improvements in communication, monitoring, or enforcement of compliance standards
Consult with in-house attorney as necessary to address difficult legal compliance issues
Provide back-up support to CFO: maintain calendar, organize investment and finance committee meetings and minutes

April 2012 ~ August 2012

Initiate contact to set up appointments and meetings, as directed
Monitored multiple upper management Outlook calendars for scheduling
Assist with planning, implementation, and set up of events and meetings
Designed projects with the use of Word, Excel, and PowerPoint
Greeted and directed visitors, and answered and directed calls
Interacted effectively with senior members of organization along with external industry members

June 2009 ~ September 2009

Reviewed policy and confirmed coverage for incoming claims for Allied Waste Industries and Republic Services as a third-party administrator
Investigated, evaluated, negotiated and resolved commercial auto claims including bodily injury claims
Monitored and managed work and performance of independent adjusters/investigators to achieve successful resolution of claims
Vigorously pursued subrogation on applicable claims
Evaluated and resolved minor bodily injury claims

September 2005 ~ May 2009

Investigated, evaluated and negotiated commercial auto and general liability claims of a complex nature;
Analyzed and processed products and completed operations, premises bodily injury and property damage exposures of moderate to more severe and complex level
Contact with external customers which involves maintaining developing and influencing relationships with major customers or key individuals
Directed and managed work and performance of independent adjusters/investigators and defense counsel;
Evaluated and processed 3^rd party payment to medical providers;
Administered and processed subrogation claims including negotiation per comparative negligence laws;
Claims venue, RI, PA, NJ, NY, CT, MA, OH;

Investigated, evaluated and negotiated claims of a complex nature, which included litigation, to a successful resolution and in compliance with company quality standards;
Claims included products and completed operations, premises bodily injury and property damage exposures of a moderate to more severity and complexity level along with extensive property damage and bodily injuries associated with transportation/commercial auto claims;
Contact with external customers which involves maintaining developing and influencing relationships with major customer or key individuals;
Managed the work and performance of independent adjusters/investigators and defense counsel to achieve successful resolution of claims;
Additional claim experience includes personal auto and motorcycle, homeowners, boat and PA First Party Medical and NY No Fault; subrogation/third party recovery of medical benefits;
Minor introduction to construction defect with Nationwide Insurance Co. (formerly Scottsdale Insurance Co); claims venues included Northeast Region with past licenses in AZ, DE, CT, RI, NC & VT;
Agency experience included personal auto, motorcycle and boat rating and policy sales;

September 2002 ~ June 2003

May 2000 ~ November 2001

August 1998 ~ May 2000

September 1996 ~ July 1998

August 1994 ~ May 1996

March 1994 ~ August 1994

September 1998 ~ March 1994